OpslaanShareBaan e-mailen Terug naar zoeken Functieomschrijving Samenvatting Soortgelijke banen Bijgewerkt 17/08/2022Best way to learn is experience in an international companyAutomotive relatedOver onze klantStellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.FunctieomschrijvingMission of the job:Report and analyze all Customer Experience results from all Stellantis brands which will have to lead to insights and improvements of theCustomer Experience results (in terms of customer satisfaction NPS).Key activities of the job:- Create, report and analyze Customer satisfaction results for all our 8 brands.- Analyze the CSI results and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience.- Analyze the Mystery shopping results and pro-actively come up with actions to improve with a focus on Sales and Aftersales- Customer Experience.- Report the monthly Threshold for Customer Satisfaction to display the dealers scoring below the threshold.- On a quarterly basis report the Quality bonus brand per brand and dealer per dealer based on the commercial policy.ProfielWho are you?- Minimum Bachelor Degree or about to get one (HBO)- Team worker- Analytical and pragmatic- Data driven- Experienced working with PowerPoint, Word, Excel (macros)- Experienced with Database management- You are available to start an internship from September onwards for a period of at least 5-6 months.AanbodWhat you will get from us?In addition to a lot of training and coaching, a lot of new knowledge, you will receive from us:- An internship allowance;- A company laptop;- A young, friendly and ambitious team.ContactM. LaverdetReferentienummer2612461-1660223769Vacature samenvattingOpportuniteitstypeMeewerkstageStartdatumAugust 2022Contractduur6 MaandenSectorCustomer ServiceLocatieAmsterdamVacature referentie2612461-1660223769
