Analytics Intern, CMO STELLANTIS
Meewerkstage
amsterdam
6 maanden
- Solliciteren
- Vacature opslaan
Bullet points
Best way to learn is experience in an international company
Automotive related
Over ons
Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate.
Waarom bij ons werken
At Stellantis we offer you the opportunity to gain extensive experience in an international environment with a wide range of responsibilities. Moreover, we give you the freedom to independently take on projects with which you can really make a difference within the company. In short, Stellantis is the company where you will be recognized as a full-fledged colleague and where you will launch your professional career!
The internship allowance is €500 per month.
The internship allowance is €500 per month.
Taken en verantwoordelijkheden
Mission of the job:
Report and analyze all Customer Experience results from all Stellantis brands which will have to lead to insights and improvements of the Customer Experience results (in terms of customer satisfaction NPS). Key activities of the job:
- Create, report and analyze Customer satisfaction results for all our 8 brands.
- Analyze the CSI results and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience.
- Analyze the Mystery shopping results and pro-actively come up with actions to improve with a focus on Sales and Aftersales
- Customer Experience.
- Report the monthly Threshold for Customer Satisfaction to display the dealers scoring below the threshold.
- On a quarterly basis report the Quality bonus brand per brand and dealer per dealer based on the commercial policy.
Report and analyze all Customer Experience results from all Stellantis brands which will have to lead to insights and improvements of the Customer Experience results (in terms of customer satisfaction NPS). Key activities of the job:
- Create, report and analyze Customer satisfaction results for all our 8 brands.
- Analyze the CSI results and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience.
- Analyze the Mystery shopping results and pro-actively come up with actions to improve with a focus on Sales and Aftersales
- Customer Experience.
- Report the monthly Threshold for Customer Satisfaction to display the dealers scoring below the threshold.
- On a quarterly basis report the Quality bonus brand per brand and dealer per dealer based on the commercial policy.
Profiel
Who are you?
- Minimum Bachelor Degree or about to get one (HBO)
- Team worker
- Analytical and pragmatic
- Data driven
- Experienced working with PowerPoint, Word, Excel (macros)
- Experienced with Database management
- You are available to start an internship from September onwards for a period of at least 5-6 months.
- Minimum Bachelor Degree or about to get one (HBO)
- Team worker
- Analytical and pragmatic
- Data driven
- Experienced working with PowerPoint, Word, Excel (macros)
- Experienced with Database management
- You are available to start an internship from September onwards for a period of at least 5-6 months.
Aanbod
What you will get from us?
In addition to a lot of training and coaching, a lot of new knowledge, you will receive from us:
- An internship allowance;
- A company laptop;
- A young, friendly and ambitious team.
In addition to a lot of training and coaching, a lot of new knowledge, you will receive from us:
- An internship allowance;
- A company laptop;
- A young, friendly and ambitious team.
